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Search results for “Mobile Check-in”
Thriving as a retailer is about apt “mindset”, not an issue of tech
06/11/2017
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8:37:44 AM
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The key to Chinese airlines' full retailing platform is to know customers and meet their end to end travel needs rather than just to carry passengers from point to point.
Fliggy enters tailored travel field with strategy on creating travel design ecosystem
06/05/2017
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7:03:15 PM
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Alibaba’s travel brand Fliggy has announced a strategy on building a travel design ecosystem and introduced five new products lines.
Key to being customer-centric: Count on cloud + data + API
03/07/2017
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8:57:27 AM
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A guest or a consumer doesn’t differentiate between “experiences” coming from a retail brand or a hotel property. So hotel companies need to focus on customer-centricity in the complex world of accommodation shopping.
Mobile ancillaries gaining traction for airlines
02/22/2017
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3:39:34 PM
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CarTrawler‘s latest ancillary revenue collaboration with IdeaWorks focuses on mobile and shows that airlines are coping better with selling seat selection than checked-in baggage.
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017
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3:29:24 PM
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Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
Tactics for mobile and multi-device travel bookings
01/24/2017
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5:25:52 PM
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Offering seamless transition between desktop and mobile not only improves shopping experience, but also helps drive customer acquisition and retention.
It’s not just about big data, leverage small data, too
01/05/2017
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9:17:34 AM
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Small data results from internal resources like PMS, channel manager, website etc. Hotels need to consider the quality and utility of small data, before looking deep into big data, intelligence and analytics.
Hotels.com tests an App that generates digital keys
12/13/2016
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6:07:22 PM
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Expedia Inc’s online travel agency brand Hotels.com is testing a mobile app that will let guests check in and check out — and generate electronic room keys — at partner hotels.
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